Professional Summary. Greeted potential residents, families and vistors. © 2020, Bold Limited. Booked reservations, scheduled rooms, kept kitchen staff updated with ever -changing guest count. Hilton Head Island, SC 29925. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Processed and deliver packages to residents. Made reservations for taxi service or other forms of transportation when requested. A concierge provides guests with information about locations and services outside of the hotel. Love this resume? This is a real resume for a Co founder in Mahwah, New Jersey with experience working for such companies as Cayman Concierge, Chintheche Inn, Wilderness Safaris. Concierge Resume Objective. Received, stored and disbursed residents' packages. Your duties likely include overseeing the day-to-day duties of employees you’re assigned to lead even if you’re also tasked with similar duties. Greystar. First Name. Created inventory tracking sheet, daily checklists, guest menus, tasting collateral, and system for charging and tracking tasting fees. Acted as personal concierge to VIP and Owner VIP clients. Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. Save time applying to future jobs. Presented property and provided amenities in a positive light to prospective residents. Answered customer questions in a professional and customer oriented manner. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. Skills : Computer literate in Microsoft Word Excel. Served as ambassador to visitors, residents, families, and staff at an upscale residential living community (102 units) for independent seniors by offering information and assistance while promoting a positive image of the community at the reception desk. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Answered emails and inbound phone calls . Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as … Created work orders for the building, and monitored security system for resident and staff safety. Lead Concierge Resume Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Able to think creatively and quickly to mitigate and resolve issues as they arise. Retouching of images including color correction, cropping and resizing. It is short, and as a jobseeker, your cover letter should be no more than half a page. Supported sales team, greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings. Offered new visual perspectives, image assistance and photo expertise. Resolved problems and complaints that residents may have. Provided residents with information about attractions, services, and activities in or outside the property. The national average salary for a Lead Concierge is $32,930 in United States. Skills : Manager, Sales , Receptionist , Excellent Customer Care. Personalized writing help for you. Put together agendas for the Concierge team meetings. Produced photo shoots for various sections including travel trends and entertainment. Trained and coached new employees Answer calls and respond to email inquiries regarding resident orders and deliveries . Lead Concierge. Last Name. Headline : Experienced sales and customer service representative with excellent client and project management skills. Corrected charges for phone calls, mini-bar use, laundry, parking and other incidentals, when necessary, in … Successfully facilitating overall lobby operations. Speaking several languages, IT literacy and discretion are also highly valued at this job. Assist residents with immediate needs such as lockouts, directions and dining recommendations. Took ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests. Build Your Own Now. Ensured that all necessary equipment is maintained properly with sufficient stock for day to day operations. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. Worked closely with various Public Relation agencies on acquiring celebrity clearances. An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Updated records, make the monthly schedule, order supplies, send faxes. Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources. Thursday, November 21, 2019. Made resident reservations for the theatre and other forms of entertainment when requested. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. Recommended Templates. Filter by location to see Lead Concierge salaries in your area. Opened the Metropolitan, currently at Park Place. Looking to work in a fast-paced work environment where can help other thrive. Proficient in P.O.S systems micros. As such, it is not owned by us, and it is the user who retains ownership over such content. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail. Maintain all areas including entryway, doors, lobby, and waiting areas in a neat, clean, and organized manner. Get a template recommended to you based on your experience level. Download. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community. Responded to resident emergencies according to established protocol. Concierge Resume Examples & Samples. Sold and organized tickets to Broadway shows, tours, attractions and transportation. Hiring employers prefer those demonstrating the following skills – aptitude in resolving issues; a polite and confident nature, professional approach; multilingual skills; lots of patience and knowledge of reservation software; strong communication skills; and knowledge of local areas and tourist spots. December 3 Full time On-site Send this job to a friend. High School Diploma or equivalent; Associates Degree Preferred. Service focused and passionate, with strong verbal and written communication skills. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Ensured that all shifts have proper coverage of staff at all times. Ensured all incident reports, property maintenance worksheets, concerns, and other appropriate communications were properly recorded, distributed, and filed. Welcomed guests upon entrance and confirmed reservations. 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