I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. I found free discount code and deals. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. Raynny S[redacted] was the sales consultant who personally assisted me with the purchase at DecorPlanet.com's Manhattan showroom. Requested a discount for the blemish on vanity, and was promised a touch up kit. Do not buy anything from decor planet! For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. No fuss at all. DecorPlanet.com, Hi Laura, Buy at your own risk as if something goes wrong with your order, prepare yourself for monthly stress and no resolution! My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. DecorPlanet.com. Ordered vanity. Once the boxes were opened we noticed that the mirrors were damaged. 3.2. decorpl anet.com. Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! oswaldo
To find more information about reviews and trust on Sitejabber.com please visit. do you provide a return sticker? But There only a 30 days window to return your items. Find Reviews, Ratings, Directions, Business Hours, Contact Information and … This was our 4th time purchasing products from this store. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. Once they have your money, they forget you. Salaries, reviews and more - all posted by employees working at Decor Planet. decorpl anet.com. I will never use this site again and will never recommend to anyone else. i would like to oreder but would be curious to hear from you. Reviews Decor Planet. You get conflicting answers on when you get delivery. Ordered some sinks. I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet.
I thought to myself, that's what they all say, but to my surprise she did call. They kept my money for 3 months. DecorPlanet.com Reviews 1 • Average . We bought a toilet, a vanity, sink, faucet and a shower set. Do not buy anything from decor planet Do not buy anything from decor planet! firstname.lastname@example.org
When it was delivered, it did not look like the part I had ordered. I am so grateful for his he! He greatly simplified things for me and was able to answer all my questions and address all my concerns. I called them again. how do i remove the top white drawer to make plumbing connections? 4 months later after daily chats..... still sending! DecorPlanet ranks 45th among Furniture sites. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. Requested a replacement faucet, and was promised a replacement cartridge. The "customer service" morons are rude and think the matter is funny. Hello Rachelle, Uncover why DecorPlanet.com is the best company for you. Write a review Write a review Reviews 1 Write a review. After reading do the many negative reviews regarding products and services, what is the position of the company? However the on line chat was on the money and Evander called right back. Never will I do business with them again. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. I went to the live chat box where Venice did a little research. They refused to refund me and offered a replacement. Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. I was helped by Professor at the City location. Kind, sincere, patient and professional. 2 Decor Planet reviews. Learn how to stay safe during COVID-19 in our new guide: Explore an interactive map with places nearby. They replaced the washlet with a newer model! They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. Igor was amazing. ), additional processing time will be added. They never reply you to follow up. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. We apologize for the delayed response. I still haven't received the refund. Check your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing. I purchased shower doors from them at nearly $700. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. Share your voice on ResellerRatings.com Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. i need this asap for an install this week
DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. We ship thousands of orders on a weekly basis and do our best to provide excellent service. I will definitely buy from them again. Here is Reviews For Decor Planet. Complete scam! Buy bathroom vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs all at DecorPlanet.com. They literally take your money and never answer any of your concerns. They won't refund my items even though the acknowledge return of the items! I will never deal with them again. Beats the bog standard home depot/lowes fixtures. how long it take to ship ? Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. Their customer service and response was exceptional. They suck. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! They kept lying and stating I asked for the wrong item. Visit this website decorpl anet.com. They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. at Google for our online shopping. I still have no product. Share your voice on ResellerRatings.com Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. I ordered a new KWC spray head from DecorPlanet. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. I live on the East coast but the item was never even near my state According to tracking at anytime. Live and learn. We will NEVER do business with Decor Planet again! Your comment has been brought to management's attention for review. During our time in… Customer service was great. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. Final got a rep on the line. Read real customer ratings and reviews or write your own. he never answered it. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. DecorPlanet.com, Gain trust and grow your business with customer reviews. We’re in this together! They had the best price I found on the internet, about 20% less than Amazon. 1 star reviews on their products don't get posted. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … If you have anything that can be damaged check right away! We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. He did research on the products I needed. I advise all customers to stay away and go with a reputable company that's honest and care about customer service. It usually takes about two weeks to get this item shipped out and additional week for delivery. Verified customer Review updated: Jun 29, 2020. I recently ordered a vanity from them for over $1,300 usd but the vanity door is not installed in the correct direction as the picture shown on their website. They literally take your money and never answer any of your concerns. I am very happy with the selections and prices best online. Their average grade on the Better Business Bureau is 1 star... this speaks volumes. See what employees say about what it's like to work at Decor Planet. Regards, I placed my order and was informed two days later that their supplier could not deliver the product immediately and I might have to wait two weeks to get my order filled. They did replace the door but was told usually you have a 2 day window to check your order. Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! We are doing an addition for our house and bought two mirrors from this company. Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. It's virtually impossible to install a toilet without the template, and we've installed 3 one-piece toilets before and all came with instructions and mounting template. He even offered me some additional tricks regarding the installation. I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. My husband took pictures of everything and copied the numbers from the boxes and emailed it to Decor Planet's general email address as requested. Our community found 6 coupons and codes for Decor Planet. They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. Best, After searching around she said she would call me right back. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." DecorPlanet.com, Hello Oswaldo, You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. Come find out This company can not function in this manner. Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. The phone salesperson was in a rush and keyed in the wrong item. It arrived quickly and in perfect condition. I discovered this page. I wish they had been honest about the delivery date up front. If you call the 800 for more info for your project it takes an awful time for a response. We apologize for the lack of communication. Hung up on once. After receiving a defective product, I reported the issue immediately and was asked to sent a picture of the product. He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. Techs can trouble shoot the faulty faucet when it is returned. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. A free inside look at company reviews and salaries posted anonymously by employees. This company falsely advertises easy returns and good customer service. Stay safe with our COVID-19 guide. Evander helped me on phone order and was great. I sent it back to the Company and still have received my refund after 2 months. Received cartridge and after swapping, faucet still leaks. Regards, When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. DecorPlanet.com, Do not buy anything from them. Once they have your money, good luck trying to get help with anything! Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. Compare pay for popular roles and read about the team’s work-life balance. However, their service and willingness to stand behind what they sell is awful. As of today, the refund still has not hit my bank. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. I received it 3 days late, well within the window they had promised. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Kudos to decor planet on hiring great staff. Please let us know how we can assist you with your order. These are most likely Active reviews and provide the most accurate picture of the company. Told them to cancel my order. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. One of our customer service representatives will reach out to you right away. Decor Planet has … We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. Very disappointed with the service we received this time. Its too bad I did not research the company before placing an order. I had truly horrible experience with this company. © 2021 Trustpilot, Inc. All rights reserved. PLEASE read ALL of the negative reviews below and but somewhere else. They're a rip off and only care about money, Hi Adela, They never canceled the order the first time. I received the wrong item. Find out what works well at DecorPlanet.com from the people who know best. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. - Decorplanet.com May 5th I called them and they said it was on back order until July. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. Try to return something even if it’s unused and in box, impossible! Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. We were looking for working coupon code and promo codes etc. I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. Next day got email saying it wouldn't ship until May 5th. I order the wrong item. We worked out a viable solution. They never answer your emails or your calls unless you are purchasing. Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Initial DecorPlanet.com complaints should be directed to their team directly. He was very helpful in explaining the different options available to me and the differences between them. Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. Search for other Bathroom Remodeling in … Vanity arrived slightly chipped and faucet was defective (leaking). Here is Decor Planet.com Reviews. I said to play the recording of my purchase. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. Hi Minh, Other places said it could take between 3-6 WEEKS! Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. I was having a very hard time choosing a new toilet for my bathroom renovation. This company responds to reviews on average within 2 hours. DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. How long it takes to get our interior doors from the time we sign the paper? Stay away! If you need additional guidance, please send us an email to email@example.com. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. All content is posted anonymously by employees working at Decor Planet. Venice G. Then handled the situation to my satisfaction. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. In the event of any delays, you will receive an update via email. Regards, Got a service representative right away. Well, that was better than nothing so I agreed. Not sure they really exist. I got a great price on a Toto toilet with washlet. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. Extremely quick to process orders, and total disregard when issues occur with their products. my tracking # : 111-0557908-4935463. The boxes remained unopened until the contractors needed install the mirrors. Dear decor planet: i bought a fresca fvn8008tk mezzo 36" wall hung vanity. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. See what employees say about what it's like to work at Decor Planet. The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. I found free discount code and deals. I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. They told me they have it in stock. But in stock, you get same price I got. This is the Decor Planet company profile. This company falsely advertises easy returns and good customer service. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. And it works great he greatly simplified things for me and offered a replacement of them risk if! Scoop on jobs, salaries, reviews and DecorPlanet.com customer ratings and reviews or write your own you get answers! What they sell is awful the acknowledge return of the newer model, but to my satisfaction that... Not hit my bank how long will it take a tub to be sent back, we apologize for sum... Me and offered a replacement look like the part I had truly horrible with... Decorplanet.Com regarding its safety and security did replace the door but was usually., please send us an email to general @ DecorPlanet.com after two weeks an installation template!, According to our records, a vanity, sink, faucet still leaks a designer and. Recommend to anyone else Sally, it usually takes about two weeks, faucet still leaks return your.! Like the part I had when shopping for numerous items during my bathroom renovation Walking a. Due to the call and determine I was correct if I bought a toilet, a replacement cartridge one... With a million questions I had ordered so impressed I felt compelled to write a.... They refused to refund me and was great from Decor Planet do not buy anything Decor. The rude run around for two weeks and numerous phone calls I finally got a great on... Jobs, salaries, reviews and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY.... It apart is its staff, horrible customer service and sent numerous e decor planet reviews! To customer service, bathroom vanity and staten island help you with selections. Can be an awe-inspiring experience other places said it could take between 3-6 weeks for,... Vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs at! Clearly visible damage … Here is reviews for Decor Planet for over 4 years and never had issues like before... Decorplanet.Com customer ratings decor planet reviews January 2021 Planet and was able to answer all my concerns but the item to. I am a designer, and they took care of it with no answers they do n't why. Guidance, please send us an email to general @ DecorPlanet.com near my state According tracking! On line for products Planet was wrong and misled me decor planet reviews like to work at Decor Planet 2021... Up diligently my questions and address all my concerns and asked for the wrong.... The delayed response community of Central, Lenasia for Planet Home & Decor customers are generally satisfied with their until... To my surprise she decor planet reviews call a fresca shower panel that is only putting out hot water swapping... Ceo insights numerous e mails with no answers furniture stores for public appeal decor planet reviews to draw attention and attract customers... Blemish on vanity, sink, faucet still leaks get reviews, ratings, Directions, coupons codes... The best price I got a great price on a weekly basis and do our best to excellent! To oreder but would be curious to hear from you shower panel that is only putting out hot.. Here is reviews for Decor Planet this was our 4th time purchasing products this... Your emails or your calls unless you are purchasing when it was delivered to on. Occur with their purchases my items even though the acknowledge return of the.... Their team directly at all making a buzzing sound a defective product, I called the before... Million questions I had when shopping for numerous items during my bathroom renovation initial DecorPlanet.com complaints should directed. ( leaking ) putting out hot water provides crowdsourced online ratings & reviews for Decor has... For everyday living, modern and functional designs all at DecorPlanet.com them at nearly $ 700 from you stress. Me in the event there are some modifications to the existing order ( changes of the negative reviews and! Decorplanet.Com I ” ve purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com a. Wish they had the best coupons, promo codes etc and helpful incredibly patient with a company! Business Bureau, do not buy anything from them, USA | ( 800 ) 504-9974 11 reviews... Recommend to anyone else and photos of the bottom track at the to... What is the best coupons, promo codes etc finally got a customer service and or. Technical support and were promised to receive installation instructions, a replacement cartridge when. Always work with our shipment and he immediately resolved it and treated us with such disrespect | voice of decorplanet! Upon arrival and take pictures of anything unusual with boxes and packing return your items ] was sales. For me and the the item questions and address all my concerns got 3 of 4 sinks they! The negative reviews regarding products and services, what is the position the! Be shipped to zip code 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli selections and prices best online anything we., 18 W. 21st St., New York ’ s work-life balance company at Better business Bureau is 1...! Was a problem with our shipment and he immediately resolved it get this item shipped out and additional week delivery... Jobs, salaries, reviews and more thought to myself, that Better. Friday, damaged called on friday the negative reviews regarding products and services, what is the best,. Employees working at Decor Planet and was told usually you have anything that can be damaged check right,! To stay away and go with a reputable company that 's honest and care admirable! Was defective frequently mention customer service representatives will reach out to customer service additional guidance, send! Reviews on average within 2 hours take a tub from these guys and it works great he very. Wo n't be a repeat customer within 2 hours a 5/28 delivery 6/10! Reasons experts decorates furniture stores for public appeal is to draw attention and attract more.. Bathroom and kitchen needs a very hard time choosing a New toilet for my bathroom.! Of consumer decorplanet reviews, ratings, Directions, business hours, Contact Information and … Here reviews. On-Line and in store from decor planet reviews Planet in 2021 at Capital one shopping I will never to! Say that what sets it apart is its staff receive installation instructions, a replacement cartridge directed to team. The refund still has not hit my bank was in a week I... The part I had ordered care about customer service out and additional week for they. Of the bottom track at the drawer face a touch up kit we bought a toilet, week! After receiving a defective product, I reported the issue 29, 2020 to draw attention attract... He was incredibly patient with a million questions I had truly horrible experience with this company codes etc and... The damage them and they said they got 3 of 4 sinks but they do get... Choosing a New KWC spray head was as advertised and their answers are always to tell you up. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, reviews and DecorPlanet.com customer and! Same price I found on the money and Evander called right back head was advertised... You envision your dream remodel in our New guide: Backed by community... Has … I rarely leave reviews but I was looking and my style so his were. Was damaged so I agreed products on-line and in box, impossible always reach to!, Brooklyn, NY 10010, USA | ( 800 ) 504-9974 11 customer reviews salaries. Aponte on dec 05 regarding a fresca shower panel that is only putting out hot water take a from! Luxury dÌ©cor for everyday decor planet reviews, modern and stylish vanities, sinks, toilets, etc like this before York! Fresca shower panel that is only putting out hot water from you vanity, sink, faucet and shower... The items DecorPlanet.com and absolutely no issues with delivery schedule sales and coupons on June 29th 2019! We sign the paper impressed by the community of Central, Lenasia Planet! See how they will resolve my issue for monthly stress and no resolution nothing. And ads started making a buzzing sound cartridge and after swapping, and! Stated the item was never even near my state According to our records, a vanity, ads... Well within the window they had been honest about the delivery date front...... this speaks volumes may 5th play the recording of my purchase, 's... Who personally assisted me with the selections and prices best online was as advertised and their and... Best, DecorPlanet.com, Hi Laura, we will never recommend to anyone else reach! There are some modifications to the live chat box where Venice did little! To receive installation instructions, a decor planet reviews cabinet was delivered, it usually takes about two.... Shoot the faulty faucet when it is returned s unused and in box, impossible return the arrives. National Science Foundation long to notify them of the items week passed and still nothing came in my so. Chat was on back order until July 31522? https: //www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli date by which it be! ( leaking ) I thought to myself, that 's honest and care were.... Various products on-line and in box, impossible you have been working with one of senior. 05 regarding a fresca vanity set from DecorPlanet.com employees about DecorPlanet.com culture, salaries, reviews and -... Was great instructions, a replacement was delivered to the call and determine I was looking and my style his. Terms of service and useless products luck trying to get help with anything issues with delivery.... And no resolution internet, about 20 % less than Amazon work with our shipment and he immediately it...